Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you may vary. WLL, Sitra, Manama, Bahrain CR.No 77680-01 (excluding damaged/defective products or wrong products delivered by the Hotpack Kuwait team) or send your item to HOTPACK TRADING CO. The Customer will need to pay the shipping charges (1 BHD) for any product return. If you need to exchange it for the same item, send us an email at Shipping We only replace items if they are defective or damaged. Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at Items on promotion (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 - 21 working days from the date of cancellation ( working days do not include Friday or any public holidays). We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. original condition is damaged or missing parts for reasons not due to Hotpack Global teams error. Any item not in its original condition is damaged or missing parts for reasons not due to Hotpack Global teams error. Products without proof of purchase or receipt. The customer will need to call our Customer Service Department on +97333627002 or fill out our Return request form to initiate the return process. Used, damaged, or altered products may not be returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. The Health and Safety of customers and all those involved in the provision of APC Services remains our priority- delays to service may be experienced.Items may be returned or exchanged within 14 days of receipt in case of product defect. To ease pressure on the delivery drivers and maximise our delivery capabilities our Pre 0900 service options are not available. If a customer refuses to provide their name, the consignment will not be left with them but fall under the ‘refused goods’ process. In light of the Coronavirus pandemic, and in order to protect the safety of both consumers and delivery drivers, we have temporarily relaxed the requirement of Clause 5 (2) of The APC Terms and Conditions of Carriage and will be adopting the NO CONTACT DELIVERY PRACTICEĬonsumers will not be required to personally sign the ePOD device or hard copy document but will be required to provide their name verbally to the delivery driver whereby the driver will include this on the delivery record, the driver will place the consignment near the door once opened and take a photo as proof of delivery. If you are not available to take delivery there will be a re-delivery fee of £10 plus VAT for parcels and £65 for palletsĬhange to The APC Terms and Conditions of Carriage – COVID-19 (Coronavirus) – Effective March 14th 2020 If you require a timed Parcel delivery, this will come at a cost of £10+Vat Per consignment.ĭelivery to the Scottish Highlands will be charged at a different rate, please call to enquire. If you require a timed Pallet delivery, this will come at a cost of £65 + Vat per pallet. Our standard delivery is 1 – 3 working days from when you place an order.ĭelivery days are 8am – 5pm Monday to Friday (excluding Bank Holidays).Īll orders received before 2pm will be dispatched the same day (if orders are placed on a weekend or after 2pm the order will be dispatched the next working day).Īll deliveries must be signed for, and we will not leave the goods unattended unless this is directly specified in writing. UK Mainland (Not Including Scottish Highlands)
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